Pause a subscription
Pause immediately
Pausing stops all billing activity. No invoices are generated and no payments are collected while the subscription is paused.
Dashboard
API
- Go to Billing > Subscriptions in the sidebar
- Select the subscription to pause
- Click Pause subscription
- Choose Pause immediately
- Confirm the action
The subscription transitions to Paused state. The lifecycle engine stops scheduling billing cycles.
Pause at period end
Schedule the subscription to pause at the end of the current billing period. The customer continues to be billed through the current period.
The subscription remains Active until the current period ends, then automatically transitions to Paused.
Cancel a scheduled pause
If a subscription has a scheduled pause (pause_at_end), you can cancel it before the pause activates. The subscription continues billing normally.
API
Python SDK
This only applies to subscriptions with a pending pause_at_end. For subscriptions that are already Paused, use the resume endpoint instead.
Auto-resume
Configure the subscription to automatically resume after a set time.
Resume after a number of cycles
Set pause_for_cycles to calculate the resume date based on the subscription’s billing interval:
A monthly subscription paused for 2 cycles resumes 2 months after the current period end.
Resume on a specific date
Set resumption_date to specify exactly when the subscription should resume:
The lifecycle engine schedules the resume automatically. No manual action is needed.
Billing dates while paused
While a subscription is paused, the billing dates (current_period_end, next_invoice_date) remain frozen at their pre-pause values. This is expected behavior — no invoices are generated and no timeline adjustments happen during the pause.
The timeline is re-anchored only when the subscription resumes, based on your account’s resume billing behavior.
The frozen dates may appear stale in API responses while the subscription is paused. This is normal — the dates will be recalculated when the subscription resumes.
Resume a paused subscription
Manually resume a paused subscription at any time. Resuming reactivates billing and recalculates the billing timeline.
Dashboard
API
- Go to Billing > Subscriptions in the sidebar
- Select the paused subscription
- Click Resume subscription
- Confirm the action
Resume billing behavior
Your account’s resume_billing_behavior setting controls how billing is calculated when a paused subscription resumes. This setting applies to all subscriptions in the account.
Reset anchor (default)
With reset_anchor, the billing anchor is re-set to the resume date:
- A new billing period starts from the resume date
- The customer is charged a full period amount (no catch-up for time paused)
- The original
current_period_endis discarded - The lifecycle engine schedules the next renewal based on the new anchor
This is the default and recommended behavior for most use cases. Customers are not charged for time the subscription was paused.
Catch up
With catch_up, the original billing anchor is preserved:
- Catch-up invoices are generated for each billing cycle elapsed during the pause
- The original billing schedule continues from where it left off
- Multiple invoices may be created if the subscription was paused for multiple cycles
After a long pause, catch_up can generate a burst of invoices (one per skipped cycle). Consider whether this is appropriate for your business model.
Configure resume billing behavior
Set the resume billing behavior at the account level:
Pause options reference
When to pause vs. cancel
Paused subscriptions retain all their configuration (items, payment methods, discounts). When resumed, billing continues with the same setup.